Last updated: 29 September 2026
This policy explains what personal data Telemo collects when you visit telemo.uk or buy a subscription, why we collect it, and the rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
The data controller is Telemo. You can contact us about anything in this policy at support@telemo.uk.
What we collect
- Contact details you give us when you order or ask for help: your name, email address and, if you contact us that way, your WhatsApp number.
- Order details: the plan you bought, the date, the amount paid and your subscription status. Card and bank details are handled by our payment provider and are never stored by us.
- Support messages: what you send us by email or WhatsApp, including the device you use, so we can help you set up the service.
- Technical data: your IP address and basic browser information in our hosting provider’s security and server logs.
Why we use it
| Purpose | Legal basis |
|---|---|
| Delivering your subscription and login details | Performance of a contract |
| Answering support requests | Performance of a contract / legitimate interests |
| Reminding you before your plan ends | Legitimate interests (you can opt out at any time) |
| Keeping records of payments | Legal obligation (tax and accounting) |
| Protecting the website from abuse | Legitimate interests |
We do not sell your personal data, and we do not use it for automated decision-making.
Who we share it with
Only with the providers we need to run the service: our website host, our payment provider, our email provider and WhatsApp (if you choose to contact us there). Each of them processes data under their own privacy terms and appropriate safeguards. We may also share data where the law requires it.
International transfers
Some of our providers may process data outside the UK. When they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum to protect it.
How long we keep it
- Order and payment records: 6 years, as required for tax purposes.
- Support conversations: up to 12 months after your last subscription ends.
- Server logs: up to 30 days.
Cookies
telemo.uk only uses cookies that are strictly necessary for the site to work and stay secure. We do not use advertising or analytics cookies. If that changes, we will ask for your consent first and update this policy.
Your rights
You have the right to access your data, correct it, delete it, restrict or object to how we use it, and receive a copy of it in a portable format. To use any of these rights, email support@telemo.uk. We will reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk. We would appreciate the chance to put things right first.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.