Last updated: 29 September 2026
We want you to be happy with Telemo. If the service is not right for you, you can get your money back.
7-day money-back guarantee
You can ask for a full refund within 7 days of receiving your login details, for any reason. This applies to your first order with us.
How to ask for a refund
- Email support@telemo.uk within 7 days of your order.
- Include the email address you ordered with and, if you can, your order number.
- We confirm your refund and close your access.
Refunds go back to the original payment method, usually within 5 to 10 working days depending on your bank or payment provider.
Before you ask: we can usually fix it
Most problems, such as buffering, a missing channel or an app that won’t sign in, can be fixed in a few minutes. Contact us first and we will help you set things up properly. You keep your right to a refund while we do.
After 7 days
After the guarantee period, payments are not refundable, except where:
- a problem on our side stops the service for more than 48 hours in a row, in which case we will extend your plan or refund the unused part;
- you are entitled to a refund under UK consumer law.
When a refund may be refused
We may refuse a refund if the account has broken our Terms, for example by sharing or reselling login details, or if the same person has already had a refund before.
No automatic renewals
Every Telemo plan is a one-off payment. We never charge you again unless you choose to renew, so there is nothing to cancel when your plan ends.